Frequently Asked Questions

All in-stock items will ship within 2-4 business days.

Returns and exchanges must be requested within 14 days of receiving your order, and the item must be returned within 30 days. All returned merchandise must be in its original gift box and condition.

Zahav Jewelry offers a limited warranty for 1 year from the date of purchase, covering verified manufacturing defects under normal intended use - such as faulty closures or mechanisms, defective stone settings, and structural manufacturing defects. The customer is responsible for all return shipping costs unless the item is damaged or we made a mistake. If any changes have been made to the original item, we reserve the right to decline the return. Custom-made (made-per-order) pieces are final sale and not subject to returns or exchanges.

Yes - we ship all international orders via USPS First Class Mail International. Delivery typically takes 7-21 business days depending on the destination.

Please note that once a parcel reaches the destination country, it may be subject to customs delays beyond our control. In case of delays, contact your local postal office for assistance. Buyers are responsible for any customs and import taxes that may apply. International shipments are not eligible for returns or exchanges.

If you refuse a shipment from Zahav Jewelry, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning it to us. We do not accept CODs.

If your package appears lost in transit before confirmed delivery, contact us and we'll make reasonable efforts to assist with a carrier investigation. Once a package is marked delivered by the carrier, responsibility transfers to the customer. We recommend keeping your tracking information on hand in case an issue arises.

To keep your jewelry looking bright and free from residue, use a soft-headed brush with mild soap to gently clean the stones and metal, then rinse thoroughly with water. For best results, use a polishing cloth made specifically for jewelry.

Note: ultrasonic cleaning is not recommended for emerald or opal stones, as high heat can damage them.

Sometimes gold can tarnish slightly - particularly on earrings and the inside of rings - depending on your skin chemistry. It's an easy fix: simply use a polishing cloth to remove any tarnish and restore the shine.

We highly recommend having your finger sized by a local jeweler and asking for your US ring size before ordering. We are responsible for sending the size you selected, but we cannot be responsible for determining your ring size.

Yes - we offer custom-made pieces. Please note that custom orders are made per order, are final sale, and are not subject to returns or exchanges.

Solid gold means the entire piece is made from a gold alloy - not coated or plated over another metal. At Zahav, every piece is crafted in 10k, 14k, or 18k solid gold with no hidden base metal and no plating that can wear off. It's designed to last a lifetime.

Every piece ships in a branded Zahav box with a velvet-lined interior, along with a soft suede pouch stamped with our Z - ready to give as it is. Prices never appear on the packing slip, and a gift note is always an option at checkout.

Every Zahav piece is tested for gold content and screened for lead, cadmium, and nickel. Zahav Kids pieces are additionally designed and tested with ASTM F2923, the U.S. safety standard for children's jewelry, in mind. Learn more on our Tested & Verified page.